Re-engineered Agency Certification Program Sets New Benchmark
Industry: Government
Services: Learning Development, Online Modules, Scenario-Based Learning, Interactive Activites
Company region: North America
Background
A state regulatory agency traditionally conducted its “Responsible Person” certification program for construction sites in person. These near full-day sessions were held multiple times a year at various locations within the state. During these sessions, attendees would listen to lectures with PowerPoint presentations and watch videos. However, this framework presented several challenges the agency sought to address.
Key Challenges
The state agency faced the following key challenges with its in-person certification program:
- Inflexible Scheduling: Businesses often needed to train their staff before the next scheduled session, causing delays and potential non-compliance.
- Travel Costs: Traveling to the training locations incurred significant costs for participants, including mileage, food, and lost work time.
- Limited Learning Flexibility: Participants could not learn at their own pace or easily review key content on their job site when needed.
Solution
To overcome these challenges, Ingenuiti partnered with the state agency to re-engineer the certification program:
- Online Modules: The 5-hour in-person course was redesigned into nine online modules that could be completed in less than two hours.
- Scenario-Based Learning: The online modules incorporated scenario-based design to place the content into a work-related context, enhancing engagement and knowledge retention.
- Interactive Activities: Varied activities were integrated throughout the modules to allow participants to apply their knowledge and reinforce learning.
- Engaging Videos: Videos incorporating photos, diagrams, footage of construction sites, and aerial shots via drones were created to provide a comprehensive and engaging learning experience.
Results
The re-engineered certification program delivered substantial benefits:
- Reduced Training Time: The online format slashed training time by 60%, saving companies thousands of dollars in implementation costs.
- Increased Accessibility: The online program removed the barrier of time to receive certification, allowing for same-day service and greater convenience for participants.
- Cost Savings for the Agency: The agency saved thousands of dollars per year by eliminating the need to pay for in-person trainers, travel expenses, and venue rentals.
- Improved Compliance: The online program enabled contractors and their employees to better ensure compliance with state regulations in a timely manner.
- Enhanced Learning Experience: Participants gained the flexibility to learn when and where they wanted, at their own pace, leading to increased engagement and comprehension.
- Accessible Performance Support: The online format provided increased accessibility to on-the-job performance support, allowing certificate holders to quickly and easily reference information in the flow of work.
Conclusion
The partnership between Ingenuiti and the financial services company exemplifies how a strategic approach to compliance training can transform a “check-the-box” exercise into a valuable learning experience. By addressing the challenges of global deployment, aggressive timelines, complex technical requirements, and the need for a valid test-out option, Ingenuiti delivered a comprehensive and effective compliance training program. This successful initiative not only ensured compliance but also enhanced employee knowledge, optimized productivity, and reinforced the company’s commitment to continuous improvement.
We are passionate about supporting companies in their training and global communication efforts. Reach out today for a free consultation and we can determine if we are a good fit for your next project!