Pushing the Envelope on Global Compliance Training
Industry: Finance
Services: Design, Development, and Translation
Company region: Worldwide
Background
A Top 10 diversified financial services company, committed to continuous process improvement, sought to elevate its compliance training and enhance value for both learners and the organization. Dissatisfied with the typical “check-the-box” approach often associated with compliance training, the company aimed to refine its strategy for delivering high-impact compliance education. With a global workforce of nearly 50,000 employees spanning 16 languages, the company faced challenges in deploying effective and engaging compliance training.
Key Challenges
The company faced several key challenges in developing and implementing its new compliance training program:
- Global Deployment: The training needed to be accessible to a diverse, multilingual workforce, requiring translation and localization for 16 languages.
- Aggressive Launch Dates: The project had tight deadlines that were non-negotiable, demanding efficient project management and execution.
- Complex Technical Requirements: The training program had to integrate with the company’s existing Learning Management System (LMS) and meet stringent technical specifications.
- Valid and Reliable Test-Out Option: The company required a statistically sound test-out option to allow knowledgeable employees to bypass training modules, ensuring compliance while saving valuable time.
Solution
Ingenuiti partnered with the financial services company to address these challenges by implementing a comprehensive solution:
- Learning Architecture: Ingenuiti collaborated with the client to design a robust learning architecture that would systematically improve learning products and ensure a consistent framework for delivering compliance content.
- Test-Out Option: A valid and reliable test-out option was developed, incorporating strict standards for test item construction to accurately assess employee knowledge and ensure regulatory defensibility.
- Engaging Content: Ingenuiti created compelling, scenario-based content that effectively conveyed complex compliance information within succinct learning objects, maximizing learner engagement and knowledge retention.
- LMS Integration: Ingenuiti addressed LMS-side issues to optimize scoring, reporting, and overall functionality for the entire employee population.
Results
The collaboration between Ingenuiti and the financial services company yielded significant results:
- Successful Global Deployment: The courseware was designed, developed, translated, and localized for 16 languages, ensuring accessibility for the company’s diverse workforce.
- Valid and Defensible Assessment: The test-out option, developed with the expertise of a top credentialed Industrial/Organizational Psychologist, provided a statistically sound and legally defensible method for assessing employee knowledge.
- Boosted Productivity: The test-out option saved significant seat time for learners who demonstrated content mastery, increasing overall productivity and reducing training costs.
- On-Time Delivery: Despite the aggressive launch dates, Ingenuiti met all deadlines and successfully rolled out the training program on schedule.
- Technical Optimization: Ingenuiti solved complex technical challenges related to LMS reporting, SCORM testing, and single SCO delivery, ensuring seamless integration and functionality.
- Responsive Delivery: The training program leveraged responsive design to maximize reach for the target audience, enabling access on various devices, including mobile phones and tablets.
Conclusion
The partnership between Ingenuiti and the financial services company exemplifies how a strategic approach to compliance training can transform a “check-the-box” exercise into a valuable learning experience. By addressing the challenges of global deployment, aggressive timelines, complex technical requirements, and the need for a valid test-out option, Ingenuiti delivered a comprehensive and effective compliance training program. This successful initiative not only ensured compliance but also enhanced employee knowledge, optimized productivity, and reinforced the company’s commitment to continuous improvement.
We are passionate about supporting companies in their training and global communication efforts. Reach out today for a free consultation and we can determine if we are a good fit for your next project!