Flexible Automated Solutions for eLearning Localization
Industry: Consumer Goods
Services: eLearning Localization
Company region: Worldwide
Background
Ingenuiti’s client, a large multinational conglomerate, had an internal training operation for each of its five business groups: Consumer, Electronics & Energy, Health Care, Industrial, and Safety & Graphics. When the client’s internal training organization for its Health Care group—the Health Care Academy—was tasked with making English-authored training material and webinars more accessible to a global audience, it needed to find an extremely cost-effective way to do so. The localization of training material in up to 42 languages involved more than just translation of the written content. The materials also contained embedded videos, quizzes, and audio narration by multiple speakers.
Key Challenges
The Health Care Academy faced several key challenges in localizing its training materials:
- Cost: Traditional localization methods, including full translation, transcription, subtitling, and voice-over recording, were too expensive for the client’s needs.
- Turnaround Time: The traditional localization process was time-consuming, and the client needed a faster solution to meet its global training demands.
- Diverse Content: The training materials included a variety of formats, such as videos, quizzes, and audio narration, requiring a flexible localization approach.
Solution
Ingenuiti partnered with the Health Care Academy to develop a flexible and cost-effective localization solution:
- Needs Analysis: Ingenuiti conducted a thorough needs analysis to understand the client’s training scenarios, language needs, and desired outcomes.
- Decision Tree: A decision tree was established to help identify the best localization option for each training content, considering factors such as criticality, risk, and the importance of the original presenter’s voice.
- Automated Solutions: Ingenuiti leveraged automated tools for translation and localized narration, including Machine Translation/Post-editing and natural-sounding Text to Speech (TTS) output.
- Flexible Options: A “pick list” of localization options was created, allowing the client to choose the most suitable solution for each training need, with fixed pricing based on language tiers and content volume.
Results
The re-engineered certification program delivered substantial benefits:
- Reduced Training Time: The online format slashed training time by 60%, saving companies thousands of dollars in implementation costs.
- Increased Accessibility: The online program removed the barrier of time to receive certification, allowing for same-day service and greater convenience for participants.
- Cost Savings for the Agency: The agency saved thousands of dollars per year by eliminating the need to pay for in-person trainers, travel expenses, and venue rentals.
- Improved Compliance: The online program enabled contractors and their employees to better ensure compliance with state regulations in a timely manner.
- Enhanced Learning Experience: Participants gained the flexibility to learn when and where they wanted, at their own pace, leading to increased engagement and comprehension.
- Accessible Performance Support: The online format provided increased accessibility to on-the-job performance support, allowing certificate holders to quickly and easily reference information in the flow of work.
Conclusion
The partnership between Ingenuiti and the financial services company exemplifies how a strategic approach to compliance training can transform a “check-the-box” exercise into a valuable learning experience. By addressing the challenges of global deployment, aggressive timelines, complex technical requirements, and the need for a valid test-out option, Ingenuiti delivered a comprehensive and effective compliance training program. This successful initiative not only ensured compliance but also enhanced employee knowledge, optimized productivity, and reinforced the company’s commitment to continuous improvement.
We are passionate about supporting companies in their training and global communication efforts. Reach out today for a free consultation and we can determine if we are a good fit for your next project!